Sunday, May 1, 2011

Flower Garden Textured Impressions Embossing Folder

This message was posted on the Stampin' Up Demonstrator Website mid April.  Normally, I would never post anything from the Demonstrator Website site to this blog but I didn't want to risk not sharing acuate information regarding the error.

Flower Garden Textured Impressions Embossing Folder

An error has been discovered with the imagery of the Flower Garden Textured Impressions Embossing Folder in the Summer Mini Catalog. The embossed lines shown on page 24 are opposite of the actual product. The flower imagery itself is correct; however, the orientation of the image is actually on the right side of the folder, instead of the left side as pictured. When your customers receive the embossing folder the flowers will be a mirror image of what is shown in the catalog. We apologize for the misrepresentation of this product.

The samples shown on the same page are also incorrect. Many times, the samples we use in the printed catalogs are created very early on in the development process of the products. The samples featured were created using a prototype of the Flower Garden Textured Impressions Embossing Folder before the final product was approved. While this is typical in the development process, we should have caught this discrepancy and re-worked the samples prior to printing the publication. Please be assured that your customers are receiving the final, approved product.

Because of this error, the packaging is also incorrect. We are working with our vendor to correct the packaging for all future shipments of this product. A correct packaging insert is available for download here.

We sincerely apologize for any inconvenience this may have caused you or your customers. Please feel free to print the images to use in your workshops so that your customers can view the correct image of the product.

1 comment:

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